INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take to get my package?

Fedex Express: 3~5 days
DHL Express: 3~6 days
TNT Express: 5~8 days for parcels without battery; 8~15 for battery packages.
EMS: 7~15 days.
HK airmail: 7~25 days.
USPS airmail: 7~20 days
Note: For the shipping methods mentioned above ,for items containing battery,choose FEDEX or DHL(DHL can’t ship drone containing battery)
CDEK: For russian customer, ship anything you need.

How do I place an order?

-Purchase procedures

We offer you an easy-to-use and secure online system is provided for customers from anywhere in the world.
1) Register an account if you are a new customer by clicking “login” on the top of the page
2) Log in your account if you are a returned customer also by clicking “login”
3) Fulfill your order by adding items to your SHOPPING CART, you can add multiple items at one time.
4) Confirm the order and complete the check out
5) If your registered email is correct, you will receive an order confirmation email from droneassemble.com
6) In case you don’t get an email after placing the order ,please contact us at the first moment.

How will I know that you received my payment?

We always send a Payment Confirmation email as soon as we have received your order payment. This may take up to 48 hours depending on the payment method used. If you haven’t received the email after 48 hours, make sure to check your spam folder. Should you still be unable to find it, our Customer Care team will be happy to help.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS